Privacy Policy for Space Providers (Hosts)

To provide our services effectively, we may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Residential or business address
• Government-issued identification (where required)
• Profile photograph (optional)

Business Information

• Business name
• Evidence of Business registration details (where applicable)
• Tax Identification Number (where applicable)
• Business contact information

Space Information

When listing a workspace, we collect information such as:

• Property name
• Space type
• Address and location
• Description
• Capacity
• Amenities
• Operating hours
• Pricing
• Availability schedule
• Images and videos
• House rules

Payment Information

Where applicable, we may collect:

• Bank account details
• Account name
• Bank verification information
• Payment transaction records

Experthub Workspace does not store sensitive payment credentials such as debit or credit card information. Such payments are processed through trusted third-party payment providers.

We use your information to:

• Create and manage your provider account.
• Publish and manage your workspace listings.
• Verify ownership and authenticity of listed spaces.
• Process bookings and payments.
• Facilitate communication between providers and customers.
• Provide customer support.
• Improve our marketplace and services.
• Prevent fraud and unauthorized activities.
• Send booking notifications and service updates.
• Comply with applicable legal and regulatory obligations.

To enable customers to make informed booking decisions, certain information from your listing will be publicly visible, including:

• Workspace name
• Photos
• Description
• Amenities
• Pricing
• Approximate location
• Availability
• Ratings and reviews
• Business name (where applicable)

Your personal banking information, identification documents, and sensitive account details will never be displayed publicly.

Experthub Workspace may request identity verification documents to:

• Verify ownership of listed properties.
• Reduce fraudulent listings.
• Protect customers.
• Maintain trust within the marketplace.

Verification documents are treated confidentially and are used solely for verification purposes.

When customers book your space, we may collect:

• Booking details
• Customer communication records
• Booking history
• Payment status
• Reviews and ratings

These records help us improve our services, resolve disputes, and provide customer support.

Experthub Workspace may occasionally send:

• Listing performance reports
• Booking notifications
• Promotional campaigns
• New feature announcements
• Service updates
• Educational resources for hosts

You may opt out of promotional communications at any time, although transactional communications relating to your account or bookings will continue where necessary.

We do not sell your personal information.

However, we may share your information with:

• Payment service providers
• Identity verification partners
• Customer support providers
• Government or regulatory authorities where legally required
• Professional advisers, auditors, or legal representatives where necessary

All third parties are required to maintain appropriate confidentiality and security standards.

Experthub Workspace implements reasonable technical, administrative, and organizational safeguards to protect your information from:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet-based platform can guarantee absolute security.

We retain your information for as long as:

• Your account remains active.
• It is necessary to provide our services.
• Required by law.
• Needed for dispute resolution.
• Needed for financial record keeping.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

As a Space Provider, you have the right to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of your account, subject to legal and contractual obligations.
• Withdraw consent where applicable.
• Request a copy of the information we hold about you.
• Object to certain processing activities where permitted by law.

Requests may require identity verification before they are processed.

Experthub Workspace uses cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Monitor platform performance.
• Understand user behaviour.
• Enhance user experience.

You may manage your cookie preferences through your browser settings, although disabling certain cookies may affect platform functionality.

Any reviews, ratings, photographs, or responses you voluntarily publish on Experthub Workspace may become publicly visible.

Please ensure that you do not publish confidential or sensitive information in publicly accessible areas of the platform.

Experthub Workspace is intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be published on our website, and continued use of the platform constitutes acceptance of the revised policy.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Experthub Workspace

Email: workspaces@experthubllc.com

Website: https://workspace.experthubllc.com